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FREQUENTLY ASKED QUESTIONS

Check out our most commonly asked questions

To create an account, click the ‘login’ button on the top right of the LIVE website. Underneath the login panels, there is a grey button saying: “Not a member? Sign up now“. We’ll need your name, email and a password for your new account.

Once you have an account on our Live Auction Website, you may choose to register to bid on an upcoming or live auction. To do this click ‘Register to bid’ on an upcoming auction. We’ll need your phone number, physical address and city, make sure that your country selection is correct! Once you have accepted our terms and conditions and confirmed you are at least 18 years of age, you’re good to go!

Once you have an account on our Live Auction Website and are registered to bid in an auction, navigate to the view lots section and click ‘place bid’ on the lot you wish to bid on.

When an auction is LIVE, you will be able to see which lot is live in the lot list. There is also a button saying “LIVE NOW” that appears at the top of the Auction’s page. Click on the lot that is live and place your bids before the hammer goes down!

While we are at ‘orange’ in the traffic light system, masks are required for entry to the rooms. On Auction Day (Sunday) we will be closed to public entry, Auctions will be held ‘Online Only’. Pickup will be available the following Monday/Tuesday from 9AM to 3PM.

Once you have an account on our Live Auction Website and are registered for an Auction, you may decide to come into the rooms to bid on an item you are interested in. Because you are already registered for the Auction you do not need to register in the rooms as well. Instead if you win a lot, you can call out your paddle number to the Auctioneer.

We will send you an email after winning item(s). Please respond to the email requesting postage and confirming your details. We use the services of NZ Post and their couriers to send items throughout New Zealand and beyond. Please note that items larger than their couriers can accept (info here) are the buyer’s responsibility. We are happy to provide links to useful firms.

If you email or phone us with the lot number of an item, we will be happy to get back to you with more details. In the online bidding system after clicking on the lot you are interested in, there is a contact button that you can click. Fill in the form and click send, we will get back to you as soon as we can.

All you have to do is let us know in person, by phone or email what you want to sell and bring it in and we will put in the next available auction that it best fits into. We have an consignment and terms and conditions form for you to sign and then you are all ready to go.

We use VAN AND A MAN; they are a Nelson owned moving company. We take the freight bill off your total pay out of your item/s, or you can arrange to pay them direct.

You can register on any viewing day or come in on the auction day. Pick an available bidding number, write your details next to the corresponding number and you are registered. When you want to bid on an item, put your number up and you’ll be in to win. Alternatively you can bid online here.

Once you have brought an item in and signed a consignment and Terms and Conditions form, you will be in our system. Then each time you come in with new items you just sign the consignment form.

We pay out 20 working days after the item has sold. This is so we can honour the Consumers Guarantee Act.

We take 20% off for our commission and please be aware you will also pay GST.

The Buyer’s premium is 20%, so if the hammer falls to you at $100 then the Buyer’s premium is $20 so the total that you will pay for the item/s is $120.

We email or send out a Vendor payment which shows an itemised breakdown of what everything sold for. You can also view the results of all previous Online Auctions here.

We pay out after 20 working days of the auction that the item was sold at. We are happy to pay out via Online Banking or Cash by arrangement.

We are happy to accept; Cash, Eftpos, Paypal or Bank transfer. We DO NOT accept Cheques. Please note that with Credit Card transactions there will be an additional 3% surcharge.

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