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FREQUENTLY ASKED QUESTIONS

Check out our most commonly asked questions

To create an account, click the ‘login’ button on the top right of the LIVE website. Underneath the login panels, there is a grey button saying: “Not a member? Sign up now“. We’ll need your name, email and a password for your new account.

Once you have an account on our Live Auction Website, you may choose to register to bid on an upcoming or live auction. To do this click ‘Register to bid’ on an upcoming auction. We’ll need your phone number, physical address and city, make sure that your country selection is correct! Once you have accepted our terms and conditions and confirmed you are at least 18 years of age, you’re good to go!

Once you have an account on our Live Auction Website and are registered to bid in an auction, navigate to the view lots section and click ‘place bid’ on the lot you wish to bid on.

When an auction is LIVE, you will be able to see which lot is live in the lot list. Click on the lot that is live and place your bids before the hammer goes down!

All you have to do is let us know what you want to sell and bring it in and we will put in the next available auction that it best fits into. We have an consignment and terms and conditions form for you to sign and then you are all ready to go.

We use VAN AND A MAN; they are a Nelson owned moving company. We take the freight bill off your total pay out of your item/s, or you can arrange to pay them direct.

You can register on any viewing day or come in on the auction day. Pick an available bidding number, write your details next to the corresponding number and you are registered. When you want to bid on an item, put your number up and you’ll be in to win.

Once you have brought an item in and signed a consignment and Terms and Conditions form, you will be in our system. Then each time you come in with new items you just sign the consignment form.

Under the Consumers Guarantee Act, You are covered and will be refunded your money for the faulty item/s.

We pay out 20 working days after the item has sold. This is so we can honour the Consumers Guarantee Act.

We take 20% off for our commission and please be aware you will also pay GST.

The Buyer’s premium is 20%, so if the hammer falls to you at $100 then the Buyer’s premium is $20 so the total that you will pay for the item/s is $120.

We email or send out a Vendor payment which shows an itemised breakdown of what everything sold for.

We pay out after 20 working days of the auction that the item was sold at. We are happy to pay out via Online Banking or Cash by arrangement.

We are happy to accept; Cash, Eftpos or Bank transfer. We DO NOT accept Credit Cards or Cheques.

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